What is CashBack+?
CashBack+ is a rewards platform integrated into your credit union’s systems, enabling members to earn cashback through personalized offers, actions, and purchases.
How do members earn cashback?
Members earn cashback by purchasing digital gift cards, shopping online or in-store with CashBack+ Pay, or completing specific actions like making timely payments or increasing card usage.
How do members access CashBack+?
Members can access CashBack+ through their credit union’s online or mobile banking platforms, as well as via the CashBack+ Pay browser extension and mobile app.
What features are included in CashBack+?
Key features include personalized cashback offers, the CashBack+ Pay extension and app, actionable rewards, real-time cashback tracking, and a digital wallet for managing gift cards.
How does CashBack+ integrate with credit union systems?
CashBack+ integrates seamlessly with your credit union’s online and mobile banking systems, using single sign-on (SSO) and secure data-sharing APIs for a smooth, branded experience.
How are funds managed and transferred between member accounts and Prizeout?
Funds flow securely through Prizeout’s operating account, with cashback credited to member balances and transactions reconciled weekly and monthly for accuracy.
How are cashback offers personalized for members?
Offers are tailored based on transaction history, shopping preferences, engagement patterns, and demographic data to ensure members receive relevant and valuable rewards.
What branding options are available for credit unions?
Credit unions can customize CashBack+ with their logo, color scheme, custom messaging, and co-branded offers to maintain a consistent and trusted member experience.
How can credit unions track and manage member activity?
Real-time dashboards, transaction reports, and engagement analytics allow credit unions to monitor member activity, track cashback redemptions, and identify trends.
What are the benefits of CashBack+ for credit unions?
CashBack+ boosts member engagement, strengthens loyalty, generates additional revenue streams, provides valuable data insights, and simplifies operational workflows. For more information, you can visit our article; How Does CashBack+ Benefit Credit Unions?
What should I do if members are unable to access CashBack+?
Ensure members are eligible for the service and verify their login credentials. If issues persist, contact technical support for assistance.
How can members check their cashback balance?
Members can view their cashback balance in real time through the CashBack+ dashboard, accessible via online banking or the mobile app.
What should members do if a digital gift card hasn’t been delivered?
Members should check their email inbox and spam folder for the gift card delivery. If it’s not received, they can contact support to investigate.
How do members report an issue with a cashback offer?
Members can report issues through the CashBack+ support portal or by contacting their credit union directly for further assistance.
What happens if a member’s cashback balance doesn’t update?
Encourage members to verify that their transactions meet the eligibility requirements. Cashback updates may take time, and delays should be escalated to support if necessary.